Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. You've probably had the experience of hiring someone who you thought was perfect for the job--only to find out later that the person could not work within the organization. With fewer people doing more work these days, organizations...
Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. You've probably had the experience of hiring someone who you thought was perfect for the job--only to find out later that the person could not work within the organization. With fewer people doing more work these days, organizations cannot afford costly hiring mistakes and the resulting turnover. Finding the right person with the right attitude and mind-set is a top priority.
In this video, a newly promoted manager needs to quickly hire a replacement for himself. Fortunately he gets some valuable advice from a fellow employee who guides him through the entire hiring process, from planning through interviewing and evaluation.
KEY TRAINING POINTS:
Plan Interview for Attitude
* Survey top performers for their attitude
* Identify key attitudes for success
* Prepare interview questions
* Determine interview format
* Establish a scoring system
* Review fair employment practices
Utilize Recruitment Resources
* Use traditional resources, i.e. newspapers
* Consider Internet classifieds & websites
* Get referrals from existing employees
Conduct a Structured Interview
* Set up appropriate time and place
* Review skills and experience
* Ask same prepared questions
* Request specific answers
* Allow time for thinking
* Keep the interview on track
Evaluate for Attitude
* Use an objective scoring system
* Consider attitude as well as skills
